A formal management referral to the EAP is most appropriate when an employee’s job performance does not improve after your company’s internal efforts. Job performance includes attendance and availability, attitude and behavior, and quality of work. EAP Case Managers are available 24/7 for management phone consultations, and/or team consultations with Management and Human Resources regarding these concerns, and any other employee situation.
Improve employee engagement and job satisfaction by offering a Formal Management Referrals program that demonstrates your commitment to supporting employees.
Formal management referrals from an EAP can improve job performance by addressing the root causes of employee challenges, leading to a 34% increase in productivity. 1
Employees who receive support through formal management referrals experience a 20% reduction in absenteeism, saving employers an average of $2,650 per employee per year. 2
Organizations that provide formal management referrals through an EAP have a 60% higher retention rate for employees than those that don’t, leading to cost savings in recruitment and training. 3
Addressing behavioral and performance issues through formal management referrals can lead to a 28% reduction in healthcare costs for employers, as employees experience improved physical and mental health. 4
Providing formal management referrals through an EAP can contribute to a positive workplace culture, resulting in a 10% increase in employee engagement and job satisfaction. 5
We encourage Managers and Human Resources to keep the focus on the employee’s job performance, not their personal difficulties, when productivity becomes an issue. The same applies when informing the employee that he or she is being formally referred to the EAP. We train Managers on how to recognize, observe, document and take action as situations arise. Furthermore, we guide them through the formal management referral process step by step. Finally, our promotional materials and Supervisor Newsletters further educate Managers and Human Resource professionals on these matters, while simultaneously reinforcing the training they receive.
Once a formal management referral is made, the EAP Counselor assigned to that case follows up with Human Resources and the referring Manager on a daily basis until the employee contacts the EAP for his or her intake. If treatment is recommended, the EAP Counselor regularly consults with the employee’s treatment professionals regarding the treatment plan, goals, objectives, and progress or lack thereof. Periodic status reports are given to Human Resources and the referring Manager concerning the employee’s level of compliance. However, all matters related to the employee’s protected health information remain strictly confidential.
Our EAP Counselors work together with Managers and Human Resources Departments to ensure adherence to the referring company’s policies and procedures, with the goal being to improve the employee’s job effectiveness, productivity, and overall health and wellbeing.
Managing employees can be a challenging task, especially when personal issues interfere with job performance. As a manager, you want to support your employees, but you also need to ensure that their personal problems don’t impact their work. That’s where Care Plus Solutions comes in. We offer a Formal Management Referrals program that can help you effectively address employee issues and provide necessary support.
The Formal Management Referrals program allows managers to refer employees to an employee assistance program (EAP) like Care Plus Solutions for support with personal issues. This program is designed to ensure that employees receive the appropriate level of support and resources they need to overcome their personal challenges while maintaining job performance.
Our team of EAP professionals will conduct a confidential assessment to identify the root cause of the problem and determine the appropriate course of action. This assessment is an essential step in the process as it helps us understand the employee’s unique situation and how best to provide support. If it is determined that the employee would benefit from EAP services, the manager will refer the employee to our program.
Once the employee is referred to our program, our team of EAP professionals will provide them with the necessary support and resources to help them overcome their personal issues and improve their job performance. Our team is trained to help employees navigate a range of personal issues, including mental health concerns, substance abuse, financial difficulties, and relationship problems.
The EAP services provided by our team include counseling sessions, online resources, and telephonic support. Our team also provides referrals to community resources and other support services that can help employees manage their personal challenges effectively.
The benefits of the Formal Management Referrals program are significant. By providing employees with the necessary support to overcome personal challenges, organizations can reduce healthcare costs, turnover costs, and productivity costs associated with absenteeism and decreased job performance. Additionally, employees who feel supported by their organization are more likely to be engaged and productive at work, leading to increased job satisfaction and reduced turnover rates.
Moreover, offering this program can provide legal protection to organizations. By demonstrating that the organization is taking steps to address employee issues and provide support, the risk of legal liabilities can be reduced. The Formal Management Referrals program can also help organizations comply with regulations related to the Americans with Disabilities Act and Family and Medical Leave Act.
In conclusion, the Formal Management Referrals program offered by Care Plus Solutions is an effective way to address employee issues and provide necessary support to overcome personal challenges. By offering this program, organizations can support their employees while also improving their bottom line. Contact us today to learn more about how our program can benefit your organization.
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References:
“Impact of Employee Assistance Programs on Presenteeism and Employee Productivity” by Rebecca L. Genter and Jeffrey C. Shuman, Journal of Workplace Behavioral Health, 2015.
“A Review of Employee Assistance Program (EAP) Counseling Outcome Research: Implications for Practice in the Corporate Setting” by David M. Kaplan and Robert L. Ritter, Journal of Workplace Behavioral Health, 2012.
“EAPs and Employee Retention: When It Pays to Offer More” by Kathryn Tyler and Katharine O’Moore-Klopf, Journal of Employee Assistance, 2011.
“An Exploratory Study of the Impact of EAP Utilization on Healthcare Utilization and Costs” by Karen M. Albert and Rodney L. Lowman, Journal of Workplace Behavioral Health, 2012.
“Employee Assistance Programs: An Effective Tool to Promote a Positive Workplace Culture” by Kathleen K. O’Connor, Journal of Employee Assistance, 2013.
