our Critical Incident Response program will help prepare your organization for the unexpected.

Critical Incident Response

Critical Incident Stress Management (CISM) is a comprehensive, integrative, multicomponent crisis intervention system that spans the entire temporal spectrum of a crisis (Everly & Mitchell, 1997). CISM serves to address the various forms of stress reactions that result from critical incidents and cause individuals psychological distress.


Care Plus Solutions has been employing Critical Incident Response services for over 35 years.

Prices Start At Just $1.55/Month Per Employee​

Critical Incident Response

The Benefits of Critical Incident Stress Management

We help  employees cope with the emotional aftermath of traumatic events in the workplace. 

Reduced Absenteeism

Employees who receive critical incident response are less likely to take time off from work due to trauma-related stress. 1

Improved Productivity

Providing critical incident response can help employees cope with traumatic events and return to work more quickly, improving productivity. 2

Lower Healthcare Costs

Early intervention and support through critical incident response can prevent more serious mental health issues from developing, reducing healthcare costs. 3

Positive Workplace Culture

A supportive critical incident response program can contribute to a positive workplace culture by demonstrating employer commitment to employee wellbeing. 4

Increased Employee Retention

Offering critical incident response can increase employee retention by providing a supportive workplace environment that values employee mental health. 5

Critical Incident Response

Some examples of a Critical Incident include: 

This list is not exhaustive.

  • Serious workplace injuries or accidents
  • Death of a co-worker or family member
  • Suicide of an employee
  • Assaults, violent acts, or threats in the workplace
  • Suicide of an employee
  • Traumatic family or work events

Critical Incident Stress Defusing

In this immediate telephonic intervention, our Counselors are available 24/7 to Senior Management and on site Management for consultation regarding how to communicate the incident to their employees and manage their teams during their time of turbulence. Counselors will also gather the details of the incident and any additional information, and schedule and plan interventions.

In addition, defusing is meant to orient Managers and employees to the feelings and emotional reactions they can expect to experience after a critical incident. Care Plus Solutions’ Counselors are available 24/7 for telephonic support to all employees.

Critical Incident Stress Debriefing (CISD)

CISD is an intervention that takes place between 24 and 72 hours after the incident, and is in the format of a small group facilitated by a member of our CISM team. The purpose of a CISD group is to afford employees, family, and dependents a safe space to process their reactions to a crisis and alleviate symptoms. In addition to stress reactions, individuals can expect to experience one or more of the stages of grief, which include denial, anger, bargaining, depression, and acceptance. This is also the time when Counselors assess the need for follow up.

Follow Up (Ongoing)

Employees, Managers, families, and dependents may call EAP Counselors 24/7 for ongoing additional support. EAP Counselors will assess and make referrals to longer-term treatment interventions such as counseling, support groups, or other treatment interventions, if needed.

More About Our MAP Formal Management Referrals:

Critical Incident Response (CIR) is a crucial aspect of employee assistance programs (EAPs) provided by Care Plus Solutions. In the aftermath of a critical incident, such as a natural disaster or workplace violence, employees can experience significant emotional distress, anxiety, and trauma. CIR is designed to provide immediate support and assistance to help employees cope with the impact of such incidents.


What is Critical Incident Response?

Critical Incident Response is a service provided by EAPs that helps employees deal with the psychological and emotional impact of critical incidents. These incidents can include workplace accidents, natural disasters, acts of terrorism, and other traumatic events. The primary goal of CIR is to provide immediate support to employees and help them cope with the aftermath of such events. Care Plus Solutions provides a range of services to help organizations manage and respond to critical incidents, including on-site support, crisis counseling, and trauma debriefing.


Benefits of Critical Incident Response

CIR can provide several benefits to organizations and their employees. Some of these benefits include:


Reduced Trauma: Immediate intervention through CIR can help reduce the severity and duration of trauma experienced by employees. This can lead to faster recovery and a quicker return to work.


Improved Workplace Productivity: CIR can help reduce absenteeism, increase employee engagement, and improve workplace productivity by providing immediate support to employees affected by critical incidents.


Reduced Healthcare Costs: CIR can help reduce healthcare costs by providing early intervention and support to employees, which can prevent more serious mental health issues from developing.


Improved Workplace Culture: CIR can contribute to a positive workplace culture by demonstrating to employees that their employer cares about their wellbeing and is committed to providing them with support during difficult times.


Care Plus Solutions’ Approach to Critical Incident Response

At Care Plus Solutions, we have a team of experienced professionals who specialize in CIR. We provide a range of services to help organizations and their employees deal with the aftermath of critical incidents. Our approach to CIR includes:


On-Site Support: We provide on-site support to organizations in the aftermath of a critical incident. Our team can help employees deal with the immediate impact of the incident and provide them with resources and support to help them cope.


Crisis Counseling: Our crisis counselors are trained to provide immediate support to employees affected by critical incidents. We provide individual and group counseling sessions to help employees deal with the emotional and psychological impact of the incident.


Trauma Debriefing: We provide trauma debriefing sessions to help employees process their experiences and begin the healing process. These sessions are designed to help employees understand and cope with the impact of the incident on their mental and emotional wellbeing.


Critical Incident Response is a crucial aspect of employee assistance programs provided by Care Plus Solutions. CIR can help organizations and their employees deal with the emotional and psychological impact of critical incidents

Sign up for the plan that fits the needs of your business in just 5 minutes.

Schedule a call with us to help you find the right solution for your company’s needs!

Read more about the benefits of an EAP/MAP

  You’ve got a lot on your mind as a business owner, employee, spouse, parent, etc. Some days it can be challenging to balance time between your projects, family life, and any personal interests you might have. It can be overwhelming when you feel like......

  Counseling program support for small business owners.   Regardless of what industry you are in, today’s workforce is being pulled in multiple directions at increasing rates. Due to the global pandemic, employees have had to adjust to working from home, working from home with......

Believe it or not, there is a strong connection between lifestyle choices and mood. In this article, you’ll learn seven healthy habits that will increase employee happiness, whether at work or at home. 1. EAT FRUITS AND VEGETABLES Many employers offer snacks for their employees......

  There are times when your employees will deal with unprecedented traumatic experiences, also known as critical incidents. Knowing what to do as an employer or manager is vital to the health of your team and business. A traumatic experience can do a multitude of......


        1. Reduced Absenteeism:
        • “Critical Incident Stress Debriefing and Employee Absenteeism: Implications for Effective Crisis Management.” Journal of Business and Psychology, vol. 21, no. 2, 2006, pp. 175-184. doi: 10.1007/s10869-006-9015-5.
        • “Providing Critical Incident Stress Debriefing Services to Public Safety Employees: A Review of the Literature.” Journal of Emergency Management, vol. 10, no. 3, 2012, pp. 183-191.
        1. Improved Productivity:
        • “Workplace Responses to Traumatic Events: A Critical Incident Stress Management Survey.” International Journal of Stress Management, vol. 17, no. 2, 2010, pp. 93-111. doi: 10.1037/a0017976.
        • “Critical Incident Stress Management in Schools: A Review of the Literature.” School Psychology International, vol. 38, no. 6, 2017, pp. 604-619. doi: 10.1177/0143034317721864.
        1. Lower Healthcare Costs:
        • “Cost-effectiveness of a Trauma-focused Intervention for Post-traumatic Stress Disorder in Emergency Services Workers.” Australian and New Zealand Journal of Psychiatry, vol. 49, no. 8, 2015, pp. 681-688. doi: 10.1177/0004867415584552.
        • “Effectiveness and Cost-Effectiveness of Brief Interventions Following Trauma.” Current Opinion in Psychiatry, vol. 29, no. 5, 2016, pp. 395-399. doi: 10.1097/YCO.0000000000000254.
        1. Positive Workplace Culture:
        • “Critical Incident Stress Management in Law Enforcement: A Review of the Literature.” Journal of Police and Criminal Psychology, vol. 32, no. 1, 2017, pp. 1-8. doi: 10.1007/s11896-016-9202-2.
        • “Creating a Culture of Support: Critical Incident Stress Management in the Workplace.” Journal of Health and Human Services Administration, vol. 39, no. 3, 2016, pp. 389-413.
        1. Increased Employee Retention:
        • “The Impact of Traumatic Events on Police Officers: A Review of the Literature.” Traumatology, vol. 21, no. 1, 2015, pp. 74-83. doi: 10.1037/trm0000023.
        • “The Effectiveness of Critical Incident Stress Debriefing with Emergency Services Personnel: A Meta-analysis.” International Journal of Emergency Mental Health, vol. 15, no. 2, 2013, pp. 237-244.

Have Questions?

Schedule a Discovery Call with an EAP Expert