EAP companies

Conflict Resolution in the Workplace


Confronting conflicts can be quite the challenge, especially in the workplace. It’s vital not to be passive about conflicts, as it greatly affects the atmosphere of your work environment. One of the greatest things about the benefits of EAP companies is the many resources available to help you with conflict resolution as an employer. Here are five steps from start to finish of how to do conflict resolution well. These tips can’t be specific to your situation, of course, but the basic principles remain the same.

During conflicts, emotions can often run high, so it’s important to keep calm and listen well.


Step One: Hear Them Out

One of the best things to do as an employer is to hear both sides of the story if it involves more than one person. To resolve the issue quickly, you want to get a complete and accurate description of the incident. It’s important to remain cool, calm, and collected. During conflicts, emotions can often run high, so it’s important to keep calm and listen well. Try to observe before jumping in with a solution right away. Time is sometimes the best way to get a clear resolution. Talk it over with your management team if they were involved as well.


Step Two: Communication Is Key

The next thing EAP companies will counsel, after gathering all sides and information about the conflict, is to do your best to communicate clearly and concisely. If you need to think it over before resolving the issue, let those involved know and that you will get back to them soon. If you let them know that you are going to help resolve it, it will bring ease to all involved. Many times, employees simply want to be heard. When you do share feedback, be clear and upfront with your resolution. Feel the situation out to see if you need to extend a level of grace or be more straight to the point and firm.


Step Three: Communicate Acceptable Behavior

The third step is to stand your ground. No matter how large or small the problem appears, make sure to stay in charge and engaged. Employees respect a confident leader who does not compromise for a specific individual. If you get backlash from one of your employees, communicate what is acceptable and what is not. It’s important for your employees to speak to you with respect, even if things get heated. There should never be room for verbal abuse.


Step Four: Take Notes for Next Time

This step may seem unnecessary, but it will work wonders for your conflict resolution protocol in the future. Every conflict can be a growth opportunity, allowing you to learn how to best handle similar situations when they arise again. Taking notes of how the encounter went helps to solidify the lessons learned, as well as provides a reference point to look back at. Write down what each person said, what you said, and how it was resolved. Make note of any improvements you can make. Details count in these situations, and you will be thankful for the record when you go back to it later. You can learn a lot more information from EAP companies and the tools they offer for conflict resolution.


EAP companiesStep Five: Get EAP Companies to Help

As an employer, you may not have all the time in the world to resolve all the issues that come up at work. Great EAP companies like Care Plus Solutions give you resources and help to train your managers, provide counseling resources, and improve the overall health of your team. We give tools to your employees, including wellness solutions, financial services, a well-being website, and so much more.


Care Plus Solutions is America’s first EAP and is headquartered in New York and has offices in New Jersey. Over the course of the company’s 46 year history, their brand has remained firmly rooted in the rich history of the EAP field, never losing sight of the fundamental purpose of the EAP; delivering personal and quality services to those in need. It is fair to say that Care Plus Solutions is the gold standard in the field of Employee Assistance.


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